The pieces
Bots
An AI teammate with one job. Copy the instructions into a new Grok Bot.- CrewsA few bots that work together, plus how they pass work to each other.
- TemplatesCopy someone else’s bot setup. Not their email or passwords.
- SkillsA saved how-to on a bot — not a new bot. Made in the Grok Bot app.
- RoutinesA schedule or trigger for a skill. Set in the Grok Bot app.
- PluginsApp connections like Gmail or X. They don’t do the job by themselves.
- ComputerThe shared cloud computer every bot on your account uses.
Search or pick a category. Copy the instructions into a new Grok Bot.
Sectors
Support Wire
Reads the queue, clusters themes, drafts the first reply.
After Hours
What came in while we slept.
Handoff Eng
The packet engineering needs.
Merge Dupes
Same person, three tickets.
VIP Watch
Named accounts that just wrote in.
On-call CS
Who’s holding the pager tonight.
Loaner Log
Devices out.
Status Match
Ticket vs status page.
Refund Queue
Policy in, list out.
Spam Trap
The pile that isn’t customers.
Product Gap
The feature they all want.
Chat Hours
When we’re actually on.
Survey Tag
Themes in the verbatims.
Warranty Claim
Serials to file. Unsent.
Release Note CS
What support should say about the ship.
CSAT Read
The 1s, quoted.
Channel Sort
Mail vs chat vs social, same queue.
Bug Bridge
Support → repro, not a shrug.
Export Pack
What they asked to take with them.
Help Drift
The article lies.
Callback List
We promised a call.
Macro Draft
The answer we keep giving.
Outage Script
First reply during a fire.
Ticket Sort
Same fire, one pile.
Deflect Check
They would have found the article.
KB Draft
The article from the ticket cluster.
SLA Breach
What’s about to blow.
Tone Check
The draft that would make it worse.
RMA Queue
Returns authorized. Not refunded.
Wait Time
How long they’re sitting.